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FAQ

We tried to sum up the answers to possible questions you might have. Feel free to contact us if you have further questions.

What is your policy regarding cancellations?

Please refer to our Cancellation Policies .

How long will the appointment take?

The first appointment is scheduled for about 1 hour and 20 minutes and subsequent appointments for 45 minutes. When you start to get clearer and there are less extractions to do, treatments will take less and less time.

What is going to happen in the appointment?

– Skin analysis
– facial treatment, includes exfoliation and extractions
– LED light therapy
– Consultation regarding lifestyle choices that affect acne
– Home care instructions for proper use of anti acne products

What are the treatments like?

We either do a very mild facial treatment on your skin or we do a gentle enzyme with steam. Generally speaking, neither of these are uncomfortable or will make your skin visibly peel or there might be very mild peeling. We then do extractions of your acne.

Do the extractions hurt?

For most people, there is a slight discomfort but it’s very tolerable.

Why do the extractions?

It’s the fastest way to get clear – we extract the current lesions out and the homecare prevents the new ones from forming. It takes up to 90 days for acne to form and come to the surface, so in the three months that we are working with you, you will have some breakout. These are just old lesions coming to the surface that we extract every two weeks.

Do I have to use your products?

Yes. There are too many brands in the marketplace that have pore-clogging ingredients in them. Acne is tricky enough to treat – we do not want to take any chances with comedogenic products. Our products will treat your Acne and it is also preventative.

How does our system work?

Our system works by taking into account the type of acne you have, the type of skin you have and how fast your skin adapts to products. We keep pushing the skin to clear with products that penetrate the pore where acne starts. We don’t push it past its tolerance however, because we don’t want your skin dry and irritated. The products prevent the new acne lesions from forming; we extract the existing acne lesions out and in about three months your acne is under control.

What do the treatments actually do?

The aesthetician can explain more about that in your appointment. Our high quality blended organic treatments have multiple purposes including thorough exfoliation, softening of comedones and they lighten dark spots. They also prepare the skin for maximum absorption of our homecare products. They can actually help with signs of aging, as well.

What if I’m on other prescription products?

We require you to stop your prescription products. We have found that they make the skin much too sensitive to use our system. Therefore we generally do not recommend the use of any of them with our regimen.

Can I combine your regimen with another one that I have been on?

Acne is challenging enough to get under control. In order to eliminate the variables, we require that you use only our products. We don’t want to have to wonder if an outside product is causing a problem.

How long does it typically take to get clear?

If you do your home care exactly like we tell you to and come in every two weeks for a treatment you will most likely be clear in about three to six months. Some people might take a little longer depending on the nature of their acne.

Am I going to have to use these products forever?

You will need to use products to control your acne until you outgrow acne; and no one knows when that is. Many people do outgrow acne, but we are unable to predict when, so you may have to use them for a while to manage your acne, but not forever.

What is the youngest age that you take clients?

We will take clients at whatever age they are breaking out. Acne does not discriminate – neither do we.

Do extractions make my face red? What about if I have a special event coming up? When should I book my appointment?

Most people are quite red from getting extractions – there’s no way around it. So, you really need to plan ahead and make sure you do not have a special event within 24 hours of getting a treatment.

How long should I wait for a treatment if I have just gotten a peel/microderm/waxing from another place of business?

We suggest that you wait at least a week, preferably two weeks before you come to see us. We don’t want your skin to be too irritated to use our home care system.

Are doctors on staff?

We have a NP and an RN on staff.

Why are different from MD?

We can listen to all of your skin care concerns. We keep updated with the latest research about acne. We have the best and most effective acne products that do not require a prescription. We have compassionate and empathetic clinicians who also have had acne, so we know what you are going through. We give you honest and straightforward answers to all of your skin care questions; and if we do not know the answer, we will do research. We keep in close contact with you throughout your process of getting clear; making sure that your home care is working properly and your skin is responding. We are hands-on with you in working with your skin, your skin type, your acne type and always do extractions in your treatment appointments.

What if I am pregnant?

We can still treat you for acne, but first you will have to get a list from your doctor as to what ingredients they want you to avoid.

Do you treat scarring?

We treat pitted scars and Post Inflammation Hyper pigmentation.

Other skin conditions that we can treat: Psoriasis, Eczema, Dermatitis, Burns

What other skin conditions do you treat?

We mostly treat acne; but we can also treat rosacea. We can do peels for skin rejuvenation – ask one of the estheticians about what we offer..

Why do I have to give my credit card information?

It is standard business practice to hold your appointment with a credit card number. We want to know that you are as serious as we are about helping you have clear skin.

Do you accept insurance?

We accept HSA insurance, with Visa and Mastercard Logo.

CANCELLATION POLICIES

We understand that sometimes unavoidable circumstances arise and you, our dear client, may not always be able to make it to your appointment. In the event of such things we will do our best to accommodate you, we only ask that you do your part as well. Below are our policies regarding cancellations, no shows, being late for an appointment.

FOR CANCELLATION AND LATENESS
Your scheduled appointment reserves your slot for your convenience. In the event that you are not able to make it to your appointment, please let us know 24 hours before the scheduled date and time so that we may adjust our schedule accordingly. In case you are not able to inform us 24 hours before, we reserve the right to charge you 50% of your scheduled treatment.

In the event that you are 15 minutes late to your appointment, please understand that we will be forced to shorten your treatment time and end at the scheduled time in order for us to cater to our other clients who have appointments after yours.

If you are more than 15 minutes late to your appointment, we will consider that a cancellation and our policy stated for cancellations will apply.

 

FOR NO CALL / NO SHOW
If you are unable to call and inform us that you are unable to make it to your appointment, we reserve the right to charge you 100% of your scheduled treatment.

 

IN CASE YOU ARE ILL
In order for us to promote a healthy environment for our dear and valued clients, we request that you call us to reschedule your appointment in the event that you are sick. We will be forced to reschedule you and cancel your scheduled treatment if you show up to the clinic feeling unwell.

 

Thank you for your understanding and we hope to serve you well on your way to getting clear!